Due to the custom nature of pottery, please be sure to read the description of your item. Some pieces contain more texture than others. Refunds are not offered. However, if I missed a defect, please reach out. I appreciate your grace and patience.

If your item is damaged in the mail, please contact me immediately. Take pictures of the inside and outside of box. I will handle the insurance claim directly and work with you to get you a replacement piece. This can take up to two weeks for the claim and 6 weeks for a remake. Your patience is appreciated.